FAQ
Frequently Asked Questions (FAQ) | GlowVyne Store
We’re here to make your shopping experience smooth and enjoyable. Below are answers to some of the most common questions our customers ask.
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. You can pay securely using debit/credit cards, PayPal, or other available payment methods.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, so if you need to make a change or cancel, please contact us within 12 hours of placing your order. Once an order is shipped, it can’t be modified.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals, sales, and special offers.
🚚 Shipping & Delivery
Q: Where do you ship from?
A: We ship from our fulfillment centers in the U.S. and internationally, depending on product availability and your location.
Q: How long does shipping take?
A: Standard delivery usually takes 5–12 business days, depending on your country and shipping method selected at checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package’s journey.
🔁 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please visit our Returns Policy page for detailed instructions.
Q: How do I request a refund?
A: Contact our support team at support@glowvyne.com with your order number and reason for return. Refunds are issued once your item is received and inspected.
Q: What if my item arrives damaged or incorrect?
A: We’re so sorry! Please send us a photo of the damaged or incorrect item within 7 days of receiving your order, and we’ll arrange a replacement or refund immediately.
💎 Products & Care
Q: Are your products cruelty-free or sustainable?
A: Yes! We’re committed to ethical sourcing and offer cruelty-free, sustainably made products whenever possible.
Q: How do I know which product is right for me?
A: Check the product descriptions and reviews — they include helpful details about usage, materials, and suitability. You can also reach out to us for personalized recommendations!
