REFUND POLICY

Return & Refund Policy – GlowVyne

At GlowVyne, your satisfaction is our top priority. We take the legal side seriously and strive for a clear, customer-friendly policy that also protects our business.

🛍️ Returns

• Returns are accepted within 14–30 days of delivery, depending on the product type.
• To be eligible for a return, items must:
  • Be unused, unworn, and in original packaging
  • Include all original tags, labels, and accessories
  • Be in resellable condition
  • Include proof of purchase (order number or receipt)
• Items that show signs of use, damage, or alteration may not qualify for a refund.
• For general returns, customers usually cover return shipping, unless the return is due to our error.

🚫 Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned or refunded:

• Skincare, beauty, or cosmetic products (if opened or used)
• Intimate apparel or accessories
• Gift cards and promotional items
• Sale or clearance products marked as “final sale”

💰 Refunds

• Damaged or incorrect items are eligible for full refund or free replacement (please provide proof such as photos or videos).
• Once your return is received and inspected, we’ll notify you via email.
• If approved, your refund will be processed within 5–10 business days to your original payment method.
• Please note: Shipping fees, customs charges, and handling costs are non-refundable.

🔄 Exchanges

• We only replace items that are defective or damaged.
• To request an exchange for the same item, email us within 7 days of receiving your order. The item must be shipped back promptly in its original condition.

🌐 Dropshipping Considerations

• For dropshipping products (e.g., from suppliers like CJ), we align our policy with supplier terms to avoid conflicts and protect against unnecessary losses.

🤝 Customer-Friendly & Compliant

We ensure our policy is:

• Fully compliant with the target market (EU, UK, US, etc.)
• Clearly written and easy for customers to understand
• Properly integrated into the Shopify store (visible in footer, product pages, and checkout)

📬 Need Help?

We want you to be happy with every purchase! If you have any questions about returns, refunds, or exchanges, reach out and we’ll guide you through the process.

 Contact us here: help.glovyne@gmail.com