REFUND POLICY

At GlowVyne, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we’re here to help. Please read our refund and return guidelines carefully before initiating a request.

🛍️ Returns

We accept returns within 30 days of delivery for most items.
To be eligible for a return, your item must:

Be unused, unworn, and in its original packaging
Include all original tags, labels, and accessories
Be returned with proof of purchase (order number or receipt)

Items that show signs of wear, damage, or alteration may not qualify for a refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Skincare, beauty, or cosmetic products (if opened or used)
Intimate apparel or accessories
Gift cards and promotional items
Sale or clearance products (marked as “final sale”)

💰 Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed within 5–10 business days and automatically applied to your original payment method.

Please note that shipping fees, customs charges, and handling costs are non-refundable.

If your refund is delayed or missing, we recommend:

Checking your bank or PayPal account again.
Contacting your payment provider, as processing times can vary.
Reaching out to us at support@glowvyne.com if the issue persists.

🔄 Exchanges

We only replace items that are defective or damaged.
If you need to exchange a product for the same item, email us at support@glowvyne.com within 7 days of receiving your order.